With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Get the most out of your subscription with expert advice from small business specialists.īusiness Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. Small business support with Business Assist You must provide this code to the support representative to grant them access to your organization’s account. If you contact us from a number that isn't registered with your organization profile, the Microsoft support representative sends a verification code to the registered email or phone number in your Microsoft 365 admin center profile. To better protect your organization, we added a PIN-based verification step to our existing phone-based verification process. South Georgia and South Sandwich Islandsīilling support and Technical support hours (and languages) are listed on each country's page selected from the drop-down.Īdmins, have your account details ready when you call.French Southern Territories (Antarctic Lands).The expected wait time is indicated in the Contact support pane.

If the results don't help, at the bottom, select Contact Support.Įnter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box. On the bottom right side of the page, select Help & support. For more information, see Who has admin permissions in my business?. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. We'll help you find a solution or connect you to technical support. Save time by starting your service request online.

If you're experiencing an issue that isn't listed, you can get support in one of the following ways: Online support You can view detailed information about current and past issues on the Service health dashboard. Start by checking the current health of your services. If you're not a business admin, please use this support page. You must be an admin for a business subscription to use these support methods.

Microsoft word tech support number